Frequently Asked Questions
May I bring my own alcohol?
Is the boat ADA accessible?
Whereas our vessel is not handicapped accessible due to architectural barriers unique to the marine industry that limit or make it impossible to access certain areas, we are happy to receive and assist disabled guests who can walk a few steps without their compact/fold up walker or wheelchair.
What are the office hours for Water2Wine Cruises?
Does Water2Wine Cruises operate during the winter months?
Yes. Water2Wine Cruises operate all year; come rain or come shine.
What types of cruises are offered by Water2Wine Cruises?
Water2Wine Cruises offers regularly scheduled public dining cruises (Columbia Park Marina in Richland) and private yacht charters for groups up to 120 guests.
Does Water2Wine Cruises operate in stormy weather?
What happens if a cruise is canceled by Water2Wine Cruises?
Cruises are rarely canceled. Customers will be notified at least 12 hours prior to a cancellation, except in the case of unexpected severe weather. There may be times when the wind comes up and the captain elects to remain dockside until the wind subsides. If a cruise is canceled, customers will be allowed to reschedule to another cruise free of charge.
Where do I find parking?
Parking is available at the Columbia Point Marina Park. Parking is free of charge.
What is the difference between boarding and departure times?
Do you have restrooms onboard?
Yes. There are two restrooms on the lower deck, and one on the top deck.
What is Water2Wine Cruises’ smoking policy?
May I bring a pet?
Only animals that meet the clear definition of a service animal as described in the Americans with Disabilities Act (ADA) are permitted; all other exceptions are disallowed. This means only an exclusively trained animal to execute tasks, which are directly related to the handler’s disability, as defined by the ADA may be granted passage. “Pets” used for therapy, comfort, or emotional support, do not meet the definition of a service animal and will be denied access aboard our vessel.
Does your vessel operate under supervision of the U.S. Coast Guard?
How do I purchase tickets for a dinner or event cruise?
Will I receive a confirmation of my purchase?
Does Water2Wine Cruises offer senior or military rates?
Are children allowed on Water2Wine Cruises’ cruises?
How do I purchase gift certificate or a gift card?
Gift certificate may be purchased online here: Online Gift Certificate or by visiting our office. Gift certificates are not valid for onboard purchases, only for cruise tickets.
Water2Wine Cruises' gift cards are available for purchase either at our office, over the phone and onboard. Gift cards are not redeemable online. Gift cards can be used for both cruise tickets and oboard purchases. Check the balance of the gift card online here: Gift Card Balance
I have a black W2W gift card and it is not working online. What do I do?
Our Water2Wine Cruises' black gift cards do not work online. To redeem the gift card, please call 509-578-1717 or stop by our office during normal business hours.
Pricing and Schedules
Is gratuity included in the price of my cruise tickets?
Do I get a private table and how is seating assigned?
If I cancel my tickets, may I get a refund?
All ticket sales are non-refundable. You may, however, rebook for another day for up to one year.
If I miss my cruise may I get a refund?
There are no refunds or rescheduling options if you miss your cruise.
I have a large party wanting to cruise; how should I book?
May I meet the Captain and visit the pilothouse?
Yes! Our captains have an “open door” policy and are available to visit when the door is open and they are free from pressing or important concerns.
Is food included?
May I change my selected entrée for the dinner cruise?
What if I have food allergies?
If you have food allergies or dietary restrictions, please let us know in advance, and we will do our best to accommodate your requests.
Do you offer vegan and vegetarian options?
Yes. We offer vegetarian and vegan options on all our cruises. Simply include your preferences or needs when booking your reservation.
May I bring a birthday cake on board?
Cakes that do not require refrigeration are allowed to be brought onboard. Your server will cut and serve the cake when you are ready.
What kind of drinks are available aboard Water2Wine Cruises?
What is the dress code for Water2Wine Cruises?
We do not require a particular dress code for any of our regularly scheduled cruises. We recommend resort casual to dressy attire for our Dinner Cruises and Special Event Cruises, as many of our guests celebrate special occasions on board. Please no ball caps or gym wear.
How steady is the cruising? Will I get seasick?
What is your weapons policy?
You may not bring any weapons, firearms, fireworks, explosives, hazardous substances, alcohol, illegal drugs, drinks, or food aboard our vessel.
If we book a private party, can we swim or jump from the back step?
There is absolutely no swimming, jumping, or diving from, off, or to the boat. Nothing whatsoever may be thrown over-board.
Do you have additional questions?
Please contact us at 509-578-1717 during normal business hours for answers to any additional questions.